Interested in pausing or
cancelling your Fit Snack subscription box?
Pausing --
Going out of town or just need a little less Fit Snack deliciousness this
month?
No problem! Simply e-mail us at[email protected] and let us know how
long you want to pause your subscription box. You can also call us if you
like but e-mail is a lot easier and then you'll have a record of your
request. We'll update your account and
e-mail you back a confirmation.
Please note that we auto-bill our members a few days before we ship out the
monthly box, so if you catch us at the last moment, we may not be able to pause
your shipment until the following month. Thank you for your
understanding.
Cancelling --
We're so sorry to hear that you want to cancel your subscription. We'll
be happy to help you out, of course.
Just e-mail us at[email protected]with your request to cancel and we'll
take care of it. Could you do us a favor? We are always trying to
improve our services - so if you could take a moment and mention why you want
to cancel your account in your e-mail to us, we'd appreciate it! We
promise you won't hurt our feelings - we really want to know so we can get better
and better every month.
If you have a multi-month subscription (3, 6 or 12 months), you'll continue to
get any boxes you've already paid for, but you won't be re-billed when the
subscription is up for renewal.
Please note that we auto-bill our members a few days before we ship out that
monthly box, so if you catch us at the last moment, we may not be able to
cancel your subscription until the following month. Thank you for your
understanding.
